So today I had an appointment at the Phoenix VA at 11am. As always I arrived early. I pulled into the parking lot at exactly 10am. I circled through the parking lot looking for a space and continued driving for 50 minutes and still couldn’t find a parking spot. I then called the VA and spoke to patient care and asked for them to connect me to the Physical Therapy department so I could cancel my appointment as I knew I was not going to make it in time because I couldn’t get a parking spot. After they connected me the message stated that no operator was available and that I couldn’t leave a message because the voicemail box was full. So I hung up and then called patient care back again, explained the issue and they sent a message to cancel my appointment. This is the number one reason I don’t make appointments in the morning.
Now before anyone starts saying stupid stuff, they are building a new parking garage which I know will add more parking spots, but that doesn’t help me with my appointments now. It also doesn’t help the fact that I now I have to reschedule this appointment which I now have to wait on the VA to call me and reschedule this appointment, which means the next appointments for Physical Therapy I will have to change because the appointment I couldn’t attend today I have to have before my next appointment. I hope you see where I am going with this.
This is just another fail in the scheduling and how the VA hasn’t and won’t be able to attend to every VA patient that they have allowed to to access the VA system. Also there are way to many people that aren’t patience parking in the patient parking lot, like the DAV van and employees that I saw parking in the Patient parking lot.
Come on VA you have to do better than this.